Dr Dorothy Kyeyune: Redefining Leadership and Experience Across Africa

Dr Dorothy Kyeyune is a transformational leader, executive coach, and customer experience strategist whose impact continues to shape organizations across Africa. As the Chief Executive Officer of Mwoyo Experience, she has pioneered a new way of thinking about service, one that blends empathy, strategy, and measurable excellence.

A Vision That Transforms How Africa Serves

With over 16 years of professional experience, Dr Kyeyune has led a powerful movement centered on customer experience and human transformation. Through Mwoyo Experience, she has empowered more than 35,000 executives and employees across sectors, including telecommunications, fintech, social security, healthcare, education, and hospitality. Her work inspires leaders and teams to see customer experience not as a department but as a culture of care and excellence.

Her career journey includes key leadership roles at Airtel Uganda, Bharti Airtel International Group in Nairobi, and D.light Solar, where she refined strategies around customer satisfaction and Know Your Customer (KYC) compliance. These experiences laid the foundation for her ability to align business performance with emotional intelligence and ethical leadership.

The Scholar and Teacher

Dr Kyeyune’s academic achievements are as impressive as her career. She holds a Doctor of Business Administration, a Postgraduate Certificate in Business Research Methods, a Master’s in International Relations and Diplomatic Studies, and a First-Class Bachelor’s Degree in Social Sciences.

Her intellectual depth complements her work as a Senior Lecturer at Uganda Christian University and Cross-Cultural Trainer with Learnlight, where she mentors the next generation of leaders to combine professionalism with purpose.

Leadership That Empowers and Elevates

Beyond academia and consulting, Dr Kyeyune is a Certified Customer Centricity Expert by the Customer Institute and a Professional Coach by the Coach Masters Academy in Singapore. She is also recognized as a Bulletproof Manager by Crestcom International, reflecting her resilience and mastery in leadership growth.

Her expertise and commitment to impact have positioned her on several professional and social platforms, including the Chartered Institute of Customer Management, the Customer Experience Professionals Association, the Customer Experience Association of Uganda, the Africa Customer Experience Leaders Forum, and the League of East African Directors.

She is also an Assistant Governor in Rotary International, a graduate of the Rotary Leadership Institute, and a passionate contributor to women’s empowerment programs such as Project Girls 4 Girls and The BoardRoom Africa.

Thought Leadership and Influence

Dr Kyeyune is not only a practitioner but a leading voice in her field. She is the author of the bestselling book “Without the Leader, There Is No Customer Experience,” a work that blends research, company case studies, and interviews from captains of industry, capturing her philosophy that the CEO / Leader sets the Customer Experience Tone of an organization. Through her speaking engagements, coaching, and mentorship, she continues to inspire corporate leaders to merge authenticity with accountability.

Her influence stretches beyond the boardroom. She contributes to the Social Science Research Network, supports board leadership initiatives, and continues to advocate for a future where business growth and human dignity coexist.

Why Dorothy Moves Nations

Dr Dorothy Kyeyune moves nations because she leads from the heart while building with the mind. Her message of transformative leadership, grounded in empathy and excellence, resonates across cultures and industries. She has mastered the art of merging strategy with humanity, showing that true progress begins when people feel seen, valued, and inspired. Whether she is training executives, guiding young leaders, or speaking on international stages, her presence ignites purpose and her work sparks movement.

A Legacy of Heart and Excellence

Dr Dorothy Kyeyune stands as a symbol of what happens when intellect meets empathy. Her journey is a reminder that leadership is not about hierarchy but humanity, about choosing to listen, care, and lead with courage. Through her teaching, consulting, and advocacy, she is shaping an Africa where organizations thrive because people do.