Helen Wanyana Ddungu: Empowering Retail Banking with Innovation & Heart

In a career spanning over 14 years, Helen Wanyana Ddungu has established herself as a transformative leader in Uganda’s banking sector. Currently serving as Head of Retail Banking at I&M Bank Uganda, Helen combines deep industry expertise with a passion for driving innovation and empowering customers from all walks of life.

At I&M Bank, Helen has been instrumental in rolling out customer-centric initiatives such as the Loan Repayment Holiday and the Express Account—digital-first solutions designed to enhance financial flexibility and convenience. During a recent appearance on NBS Television’s Breakfast Meeting, she shared, “2024 was a year of immense growth and innovation for I&M Bank Uganda… It marked five decades of being a trusted partner in banking”, reinforcing her belief that retail banking should be both inclusive and forward-thinking.

Her leadership is defined by a keen focus on solving real-world challenges facing individuals and families—especially through digital platforms that simplify access to essential financial tools. Her approachable yet strategic manner has earned widespread respect internally and across the financial ecosystem.

As part of Postdator’s #WomenWhoMoveNations series, Helen stands out as an inspiring example of how innovation, empathy, and dedication can reshape retail banking—and improve lives across Uganda.
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